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Yup I made the mistake of assuming that JC Penny would do the right thing. When I shop online I shop for me, my husband and my three grand kids. I returned an order of over $400 dollars this past winter via mail. Never had a problem with any other store so I assumed JC Penny would be no different. Now it turns out the my credit card was never credited...it's been so long I'm out of the money. I love their their clothing but unless they improve their return policy, I'm done shopping at JC Penny.