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I've had to make a couple of returns from an online purchase, I've taken them both to the store and they have not returned the shipping and handling on any of them, I didn't know the will not returned it, not a good policy, very disappointed since I have made many returns from other similar Dept stores and they have always returned the S&H. I'll try to preferably keep online shopping at the other stores just in case I have to make any returns. :( Bummer!