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Bought my mother a pair of earrings she saw in the JC Penney ad. They were $1,000 original price and on sale for $250 before Christmas. They shipped me a pair and one earring had a broken clasp so it wouldn't secure. I took the earrings into the store to exchange and they told me that since the sale was over, I would be charged the $1,000 price to exchange the earrings! I told them it was their fault the sent me a defective product anyway. Eventually after speaking with the manager they agreed to exchange for me. What a ridiculous policy that they could no longer honor the original price on a defective product.