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I tried to return 2 items with no receipt and I was refused a return, claiming I needed a receipt. I asked for the manager who told me the same thing and said I needed to find my receipt or keep the items. She told me this was a new policy yet it states clearly right about her head all returns accepted I left rather as I felt I was getting too upset. Michaels is going down hill rapidly and is now being bought out. What will become of it now and all the gift cards everyone has???