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I too am fed up with PetCo. I ought a bag of cat food my cats won't eat. I specifically looked online to see if I could exchange it and they said "no" due to COVID, even though the website had not been updated. It is ridiculous anyway, considering all the items in the store that are touched multiple times. If they are that worried about COVID, they should not be open at all. I now have a bag of food that I have no idea when I will be able to return. I did report them to the Better Business Bureau and will not shop there anymore. My business will go to Petsmart