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Samsung has been awful! I have been trying to get a brand new oven range that was purchased a couple months prior repaired since October. I was given the run around for repair to no avail. They sent technicians to my home approximately four times. The last appointment no one showed up and no one called. A supervisor/manager called to say that they will send me an email and once received I should forward my bill of sale. Well, a week later nothing. I called and was told that I would receive an email shortly. An hour and a half later no email. I finally got a representative that knew what he was doing explain that I must forward the bill of sale and at that time I will receive an email (OMG). Okay the process is on its way. All I can say is that if there's another hiccup I will have my attorney address the situation. Kudos to the representative - Winter Morillo.