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Went to the JCPenney in Savannah Ga to return a gift that had been sent to my husband that did not fit. As I did not have the receipt, I expected a gift card for the lowest price. However, upon trying to return the gift, I was told I would need to give them the phone number of the person who bought the gift as well as what store they bought it from. I didn't have that information, so they refused to accept my return. I showed them their own posted return policies that are listed all over their store which mentions none of this. I will be suggesting to my friends and family that they should no longer send things from your store.