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I just tried to exchange a clock that set me back a whole six dollars. I bought it as a gift and Christmas morning I put a battery in and it did not work. I took the battery out and when I did one of the little metal battery connections snapped off at the end. I got to Family Dollar and they said they couldn't return it because I broke it, even though it didn't work to begin with. When I mentioned this he said there was no proof, that it was my fault and asked if I had put a battery in the clock in front of a store employee for confirmation that it didn't work. I'm laughing right now because of how menial and ridiculous this all is. I will contact corporate tomorrow and hope they can get me squared away or I will never spend another dime in Family Dollar. I mean is this just laziness, or is it a corporate strategy to rip off customers for profits. There really is no way to know at the moment, corporate could be giving bonuses to stores with the least returns or something, but on the website it's all about how customer satisfaction is 100 percent guarantee, but the return policy they have posted is nothing like what the employee was trying to have me believe. It's despicable and I know something is off.