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This is called consumer fraud!!! I've spent over 40 hrs on the phone with case management team to no avail for a Samsung Galaxy A11 cellpone return! Phone only worked for 2 weeks before sending back for repair. Waited another 3 weeks to get it back only to have it fail again! Since Aug 29 to Oct 31st I've only had a working phone for 4 weeks! NO PHONE SINCE OCT 31ST!!! HAVE TO GET REFUND TO PURCHASE ANOTHER!!! URGE ALL TO CONTACT BBB & ATTORNEY GENERAL OFFICE!