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I placed an order online for Halloween items. When I open the box that was delivered, there was only one item that I didn't even ordered and it had a slip showing multiple items were delivered. I called customer service and I was told they could send me a replacement however it would take up 9 days. I opted for getting a refund since it would take too long. I received part of my refund and I'm still emailing customer service for the remaining refund. I have never had so many problems with a delivery.