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We were offered a refund on flights to Dubai due to the flight times being changed. We were told in July that the refund had been processed and we would have to wait 12 weeks due the covid situation, which we accepted. Expedia today admitted that they had not processed the refund, they did it today and asked us to wait 12-16 weeks for our money.<br /> They say that they can't issue us with the money as the airline took payment and not them. The level of customer service has been shocking