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I totally understand that "sold as is " is the rule by which all sales are conducted at Goodwill. I also can see where the return policy stems from regarding purchases items. But, when good will inspect an item, price I it and display it for sale and the item turns out to be not what it's supposed to be, then I think the customer is totally illegible for his money. Either in cash or in store credit. I purchased this morning two charter club feather/down pillows still in their plastic bags with all marketing signs indicating the brand and everything. They are supposed to be filled with feathers. Which explains $24 each. When I got home and took the pillows out, I discovered that inside the pillow cases was nothing but another closed case filled with foam and nothing that looks like feathers. And evidently, the store manager was steady firm about not returning them ot even allowing me an in store credit. I do feel like I've been taken advantage of since they checked the items and priced them and represented them for what they are not. Can I call that false advertising? Not sure. But, the manager should have understood the situation and acted appropriately. After all. Goodwill is from the people and for the people. That's why I remained a faithful customer of it.