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I'm very unhappy about the two 1 qt bottles of Artist's Loft Flow Acrylic white I bought. The consistency is chunky and ruined my painting. According to the site opened items cannot be returned. I tried to use the chat feature for some sort of satisfaction on this but there is none to be had. I have to eat the cost of the opened item and buy from my local art store. Chain stores are the worst. <br /> <br /> Seriously, how do I know an item is defective before opening it? I can't. So now I've wasted money, supplies, other paints and a canvas on a lumpy chunky painting I can't use or sell. <br /> <br /> I can't get a refund for opened products even if they were defective? Okay, Michaels, we're breaking up. <br /> <br /> Also, bonus, if you can't find your receipt and you bought in person they cannot find your receipt using your Michaels card so you will only get a refund based on the lowest price they sold the item at for the past 3 months. THREE MONTHS? So that means you get sale price refund even if you paid full price. Their policy sucks. So does their customer service. Thanks John M. You didn't help at all.