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I have bought many items from Best Buy over the years & spent several thousand dollars total. I recently purchased a blue ray player from Best Buy to mostly play my sacd's. The sound quality wasn't what I was looking for so I returned it with receipt I thought soon enough. I was just blown away to learn I was over the 15 day return period! I was not aware that after years & years of purchasing with 30 day returns it is now 15 days. I am really upset & very disappointed in Best Buy & will encourage vigorously everyone I know not to buy anything from Best Buy. 15 days is ridiculous! Then I find out that if you pay more money & become an elite member you get 30 days& even 45 days which is what you should get in the first place. This is a very bad move for Best Buy & says to me I want you to buy my expensive products but I will not back them up. Terrible customer service! Time for a better consumer electronic store! One with good customer service!