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Micheals is a scam on returns. Bought a Cricut explore air 2 one day later the machine does not work a red light appears abd can not connect to Bluetooth basically its stuck. Tried to return it , now til me because I opened it I cannot return not exchange it. I told her where does it state that it wasn't in the receipt , I was not told that by the cashier when I purchase it, she said it's their policy . I said I'm not upset about the policy I'm upset that I was aware I am not able to get a refund a customer should be explained that certain items cannot be returned. Have it posted next to the items or have the cashier let you know . That way the customer is aware of it abd it's up to the customer to either buy it or not. I was on fire but still respectful either way I will never shop at Micheals again. If they keep this up they will go out if business abd well deserved in my opinion. Bad business practices