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I ordered 2 dresses from JCP online. They did not fit, so I returned them to the store on the first business day since receiving the package. I knew that I would not be refunded the cost of shipping. However, I was not given back the purchase price! In addition to the shipping and handling, I was out $29.00!!! I will NEVER buy from JCP again! This is very poor business practice. I send an email to customer service, but did not receive a reply. It's no wonder they are in poor financial condition.