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I too need to return items I ordered online. I called JCP told them there was no return receipt with my invoice and was told to use the return address on the invoice in the upper left hand corner. Since I'm from WI, the facility I that applies for me is in Columbus OH. I asked the JCP rep if possible to get a return postage paid label, but no luck, I'll have to pay the postage myself. Don't understand why they don't include he return info with the invoice, as it looks as though there was one but it was removed. No more brick and mortar stores. What used to be one of my favorite department stores is now just limping along and going the way of the dinosaur....if only merchants would understand that customer service is the MOST important part of their business....