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I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. I do not want to claim that I am the top spender, but I went shopping almost everyday and always bought too much. I respect the return policy but I want to tell something is not fair for buyer, especially electronic.<br /> Many Electronic merchandise did not get test before putting on the shelves. <br /> Even they were tested the power on, it does not mean they work.<br /> I do not mind if I have to waste my money with not high price items.<br /> I really understand and have compassion for workers because there are tons of donated items, it is too much for them.<br /> You should consider about some return policy in some cases to be fair for customers.<br /> Some items are very very high price. Just only plugs in to see they work is not enough. <br /> You do not refund money, it disappoints and suffers many customers.<br /> the most important things that hurt my feeling the most is the words from manager (I mean the way he talked to me).<br /> He did not show some sympathy. I knew if he has to follow policy, just please do not show the words and action that you did not care about customers' money.<br /> I am not rich and I have to work couple hours to buy one high price item, then lost my money because your unfair return policy.<br /> First I thought we help and support each other.<br /> Customer got good price stuffs and people and get jobs and education.<br /> The manager said Goodwill paid for the next door. And he told me it was my choice to buy it.<br /> I felt he threw the responsibility to the customer. <br /> He might forgot that the donors and customers support Goodwill to run business, so you can help people.<br /> I was done with talking to him and follow policy and tried to pay. he still kept saying until I have to ask him to stop and get over it.<br /> Anyway, I just need compassion from you.<br /> I hope you will listen to this little voice from your one tiny customer.<br /> <br /> +++ Please have some games about top spender winner weekly and monthly. I think it is very interested. It will make me feel I want shopping more Lol.<br /> <br /> Love Goodwill