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I just ordered an appliance package; Refrigerator, range and dishwasher. Samsung customer service has to be some of the worse in the appliance industry. I will echo this advice from a contractor who installs for Home Depot. He said, stay away from Samsung products, particularly their dishwashers and refrigerators. He said they look great but are very hit and miss. I actually felt so unsure of the products that after they arrived I tried to purchase premium protection plan, however was informed it must be purchased when you originally order the products. Bottom line, do your home work, don't get caught up with looks over substance. Hopefully, we will have no more additional problems. My concern is not so much about the product as is the manufacturers standing behind them.