Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Made an online order for a pair of shoes for my daughter and they are too small. Mind you that I have made several online purchases and no problem with returns. So I want to return the shoes and the return instructions clearly say on both my receipt and on the site that you can go to any JCPenney store for return. this is not true! I went to the store in largo Maryland and they denied my transactions because they don't refund online orders. Go figure! my suggestion to you is to go the website or call the store (can be frustrating because no one really answers the phone) to make sure the store near you do online returns. JCPenney has been closed long enough to update this info to the public on its site or even when placing your online order. This is not good customer service, at all! Maybe that's why they are closing. I rode all they way here to discover that. Disappointed and wasted gas. SMH!