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Bought several tops at a Goodwill In North Carolina. Due to Covid the dressing rooms are closed so you are told it's ok to try them on at home and return the ones that don't fit for a store credit. No problem right? Wrong. Turns out if the person who rings you up doesn't code them exactly right - as in a blouse vs a shirt vs a sweater - when you try to do a return they will only give credit for what exactly matches the receipt. As in - If you need to return a couple shirts, a blouse and a sweater but they were mostly lumped in as 'shirts' when rung up and paid for - well now you get less than the right amount of store credit even though it was their mistake. We returned the very same items we'd bought- no cheating or switching out. It felt frustrating and sad.. IF GW cares at all, they could train their people even better than before Covid and take time to help them understand why it matters. I'd hate to think it's intentional. We're not upset with the checkout person who maybe was rushing and did their best. If we shop at a Goodwill again and if we may need to do a return, we will pay way more attention to how our clothes are coded and rung up. Or maybe now is the time to move to Salvation Army