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The new store on Shelbyville is "new" and clean. However, I desired to purchase a pure there. I found one, but was too high for me to see clearly and was attached so could not be taken down. I told the clerk I wanted to buy the bag. She took it down but would not allow me to take with me as I shopped further. I have never had this experience before! When I left, I paid a high price for the used purse. It was put in the bag and when I got home I saw it clearly. DAMAGE to the top part that I was not allowed to see when I picked it out. I am so disappointed. Be VERY aware of purchases and the "in store" credit for exchanges with tags and receipt are not always honored.