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Purchased a Lawnmower online, to be picked up 30 miles away in another city. Stated it was in stock at that location. However within a few hours I found the same mower locally. So I followed the order cancellation procedure and emailed them the cancellation. I then picked up the mower from a local store. I still have not received a confirmation e-mail about the cancellation. On the status page it still list preparing for pickup. This is 4 days later. My credit card has been charged, this is an expensive battery powered mower, not cheap. Have sent several e-mails no response. I tried calling on several days, impossible to get a rep on the phone. This is the worst customer service I have ever experienced. Will never do business with them again. At this point doubt I'll get my money back. How can a company of this size have such horrible customer service. Do not do business with them online.