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I was terrified heading to the store to make a return today after reading all the horror stories people have had with returns and exchanges through Best Buy. I needed to return a $400 Wacom Pen Display Tablet because it wasn't compatible with my software on my laptop! So, I had already opened the tablet with the intention of keeping it forever so I was not careful with ripping off the packaging and had thrown it away as well as the plastic that the cords and whatnot had come in. It must be mentioned that it also was NOT my name on the credit card that this was bought on, it was my fiancee's. However, to my surprise I was awarded a full refund including the 40dollar protection plan I had purchased with the tablet. There was absolute no hassle and the entire transaction took about 5mins! The money is also already back onto my fiancee's card as well. I had bought the device about 10days ago, so it goes to show that if you do honor the return policy regardless of how restricitive it is, they will also honor it in your favor if you need to make a return for a refund or exchange. There is hope out there people I just wanted to share a positive experience on this post full of negative ones!