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I ordered items from JC Penny and they were to large. I waited to send items back waiting for store to open. No luck so I mailed items back cost me $10.55 to do so. They received items on April the 27th at 9:43 am.today it is may 12th and I had to call the bank where the card was approved to have them connect me to a customer service rep. in returns. She said it showed my items had not been credited to my account yet (surprise)<br /> She stated it takes 3 weeks and for me to call back the 18th of May.<br /> I sent them back gave her the tracking number which she wanted. I have a feeling i will not be seeing a credit to my account ever. I sent back over $100.00 of clothes and thought that the store knew what they were doing . Surprised to find they have no idea.I think since they are going bankrupt they will be giving no credits back to anyone.I have never had problems with them before but this takes the cake.