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I just dealt with them the other day. I was planning a vacation to Halifax, Nova Scotia and I am in Quebec. I had paid for the accomodations, flight and car rental and at this point, with about 6 weeks left to go, I went to the website and cancelled the car rental and not the notice I would be refunded. The flight indicated I had to contact the airline and I got flight credit. Well, that is something. I couldn't cancel Econolodge so I called in.<br /> <br /> When I originally bought the trip, they kept offering me travel insurance and made sure that if I chose the link, it would pop up telling me that Quebec residents are not eligible. I got about 4 emails. SO, when I called to cancel my accommodations, I am told that I am getting nothing back. It was described as a cancellation fee. A cancellation fee of OVER $800? Seriously?<br /> <br /> I have learned my lesson. From this point forward, I will do research and deal DIRECTLY with the airlines, motels, car rentals instead of dealing with these sort of &quot;professionals&quot;