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Thank you, Expedia! My hotel was cancelled because of the coronavirus and I got the generic auto reply of: "your refund is being processed". Then, there was no communication and it was hard to find anymore information, or track my refund in anyway. However, about a month later, I received my refund from Expedia! I was beginning to think I wouldn't, based off of these comments. So, thank you very much! I understand that Expedia has been under a lot of strain due to this unprecedented global pandemic, and I'm grateful to everyone at Expedia for their hard work :)