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Unfortunate that a lot of people have this same problem. About a few weeks ago our flight had to be cancelled due to border shutdown. We were told that a refund would available due to the inconvenience. So far no word from anyone until a few days ago we received an email that our refund could not be issued because we didn't cancel the flight, but the airline company itself. How is it fair to throw someone under the bus when something happens outside of the payer's control? So we decided to give a call to see what was up. So far we have been redirected more times than we could count. Honestly, it feels like they are pulling us around till we give up in frustration so they don't have to pay anything back.. We had been using Expedia a lot , but not anymore. I know, that we won't see any money from them but at least this people need to know how unfair Expedia plays. Formal customer.<br /> <br /> Maybe the department of transportation can help out with this because the amount of time and redirects is honestly disheartening.