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I'm having the same issues as other customers. Right before the shutdown, I purchased several orders of clothing online for a wedding (which has since been cancelled). I tried calling Customer Service but it is impossible to get through. I'm going to have to pay to return these items since your stores are closed. It says that refunds on purchases made through Paypal are done via checks mailed to my home address. This is antiquated. You need to be more competitive with other retailers. I'm not sure I will shop at JCPenney again if it's this hard to return stuff online.