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I have booked tickets for my family from Uralsk-Dubai-Uralsk via Expedia. Itinerary number: # 7509011858110, travel date 17 March 2020. <br /> The flights were cancelled because of COVID-19. I contacted the Airline (Air Astana) with which I was supposed to fly, they approved and confirmed that full refund of my tickets is possible. However, they recommended to contact the agency (Expedia) where I purchased the tickets from to receive my refund. <br /> I called Expedia several times, but all attempts were useless. I was on hold for hours which ended with my call being disconnected with the automatic reply saying, &quot;all operators are busy&quot;. There is no alternative contact or email address on the website through which customers can send any request, which makes it impossible to reach out to Expedia.<br /> After all attempts to contact them, I had to fill up the form on Expedia to cancel/refund the tickets and only got an automatic reply again. After 10 DAYS, I received a reply from them saying that they would issue air credits for the cancelled flights without asking me if I need it or not. I did not request any air credits from Expedia, I requested full refund because I will not be able to use these credits for another year as my job only allows me to take vacation once a year, so these credits will automatically expire. I think that in such situation when the flights were cancelled not because of customer's fault, Expedia shall fully refund the tickets and ask the customers whether they want a full-refund or credit before issuing any emails. Everyone has individual situations and giving air credits is not a universal solution! <br /> <br /> I am very disappointed in such customer service.<br /> Expedia, please refund my money!