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Bought a NEW TORO mower last week and it will not start. I bought at ACE to keep my business local and TORO has always been a good product. Called the store and was told it was not their problem and take it to a service center to have it repaired. Now, I'm so mad, all I want is a full refund. TORO also as not been helpful at all. You call their 800 number and can never speak to a human. What recourse do I have?