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It's a big mistake for DSW not to offer phone suppport during this pandemic time period. I was able to get an email response from them regarding a coupon code I have but their solution was to have me 1. call to use the coupon on a future purchase (not possible) or 2. chat with customer support to use the coupon (not possible either). I'm seeing by everyone's response, that they seem to INTENTIONALLY be leaving out the return labels from the online orders. I worry that this store might end up completely closing after this... if they can't offer limited phone support, that says something about their $$$$ situation. I do hope that's not true.