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During this pandemic many businesses who offer online purchases are employing work from home customer service support, but not DSW. I ordered 2 pairs of Dolce Vita flats. There is some sort of imperfection regarding both pairs. <br /> <br /> There is no available means to reach a human being at DSW and I must either wait to return my online purchase to my local DSW store or pay $8.50 to return them via FEDX. <br /> <br /> Lesson Learn: Do not order on line when DSW stores are closed.