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I'll never order anything again from JCP online again. I can't believe they dont have free returns. My bad...I didnt even think to check that since most major retailers do. Their web backend process is also a mess. When I go to my account page and check orders, it says I havent placed any orders in 6 months when I received a shipment a few days ago. I called customer service and was on hold for an hour and when the call was transferred to a person, the call was "disconnected." So I sent multiple emails to the support group and the response I got was that I had put in the wrong order number (I was on my own account page which I had explained in the email so the response from the agent was nonsensical). I realize they just furloughed a bunch of people but you still need to support existing business. The nearest store is an hour and a half away and is closed due to coronavirus. They need to offer free returns.