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I canceled my JcPenny credit card after a bad shipping experience on three furniture pieces. They were to deliver item to room of choice. Set up item. Take away extra packaging. And allow me to review terms and procedures of the delivery paper before leaving. Instead they: Delivered furniture piece at door. Let it sit for days outside because i was out of town told them so to. Delivery drivers had a bad attitude and threw a tantrum about it. They dinged my walls a couple times moving the item inside. They refused to put shoe protectors on and left a horrid mess through out my house. They made me sign the paper rather than let me read it through. I had several delivery issues with JcPenny over the years. In a condo unit clearly labeled they still only delivered my packages to the wrong house hold. They told me wait three days before shipping it out again. I did all they asked and they still acted like jerks before sending out a replacement.