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Our family purchased an electric toro snowblower for my 83 year old father for Christmas. It quit working in less than 3 weeks. I purchased the item at a store 4 hours away. I mailed the receipt to my dad and was sure Ace Hardware would help him. The local store was very kind, but since they had not ever purchased that item, they were not able to replace it. I spoke to the owner of the store it was purchased at, and he recommended I bring in the item and receipt, and it could be sent to the service center. I will have to travel 4 hours to pick it up. I trust this will eventually be taken care of despite all of the delays, but I will never again purchase a big or expensive item from Ace Hardware.