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Made an order on the website, much was available for same-day pickup. 2 items were not and the shipping was twice as much as the items I was purchasing. I immediately called to have that part of the order canceled and was on hold for 20 mins only to be given an automated recording that I would be called back in another 20 mins. By the time I finally got a hold of a human I was told that I was not able to cancel that order and I would not be reimbursed for the shipping fees . they said there is a 30 minute grace period to cancel orders of that I waited on hold to try to do. RI OFF. I am going to cut up my pennys platinum card and never deal with them again if this is not corrected when I go to the store to pick up the rest of my order. I am very disappointed by the way I was spoken to by the phone rep and that they were not willing to attempt to try to help me in any way. I am VERY DISAPPOINTED in the way this was handled and after shopping there or years it has really left a bad impression on how the store has been going downhill with their customer service.