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We have two thrift shops in our neighborhood, Goodwill being just one of them. The other one serves vets, & everyone I know prefers it for several reasons. I was reminded of this today when I shopped at Goodwill for some extra dining chairs for company we have coming, found two, but the man working there wouldn't put them in my trunk for me! He said it was "against regulations"! Very strange considering I also purchased one chair at the other store earlier in the day, & not only did they OFFER to load it into my car, but THEY used their own twine to secure everything. Customer service does not exist at "Goodwill".