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My husband bought me a Cricut for Christmas. I was so happy, until I went to use it. We are on Hughes internet and it is SO SLOW, The cricut would not stay connected to finish projects. Since he ordered it on line I looked at the receipt that was in the box it clearly states: <br /> " IF YOU are not completely satisfied with an item, we will gladly offer you a refund within 180 days of purchase Michaels. com gives you the option of returning the item at your nearest Michaels location or back to our warehouse, All warehouse returns require a Return Authorization, which can be obtained through our Customer Care. If you have any questions or need a Return Authorization, please call Michaels Customers Care At---- --- ----" DOES ANY ONE SEE ANYTHING ABOUT IT BEING UNOPENED? what about cricut being excluded?<br /> I read that before I even tried the machine just cuz I was worried it would not work with our internet. . I felt sure there would be no issues returning it if I opened and tried it. WOW was I wrong. The store manager told me that since it was opened they could not return it. And if it were broken then I needed to call Cricut. By the way I did twice and they never answered.<br /> WHAT???? WHERE DID THIS COME FROM. She told me that it was their policy. HMMM what is the one that was in the package? It Said nothing about no returns of opened, it said nothing about Cricut being excluded. I demanded that she contact a district manager. When she did the district manager said the store manager needed to call Cricut not me. She was huffy about having to do that and went to a back room. 5 minutes later she came out saying that SHE was going to do us a favor and return it. This came with a lecture on checking on line and u tube before we bought it to see if others had problems like ours. SHUT UP! I don not need your advise. From reading other post it seems that the stores have a return policy that depends on the mood of the manager.