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I purchased a 65 inch tv from dell and they reluctantly price matched the tv which was on sale at bestbuy and amazon<br /> I made the order purchase on cal with a dell representative and I had clearly asked the associate what return options I had Incase I changed my mind, I was told that I could refuse delivery and I should be refunded the entire amount which was 1294$ including taxes. Shipping was free for my order. I placed the order on dec 24 and the order was supposed to arrive on Jan 13.<br /> After a week of ordering the item bestbuy had another promotion on the same tv for 899$ and I purchased the tv from bestbuy and picked it up in store on dec 28<br /> Since the order from Dell was just shipped and I had not received it yet I called up dell to inform them that I don't need the tv from dell anymore and requested them to cancel the order ASAP<br /> They told me then that I had to pay a 15% restocking fees even if I don't receive the item. It seems if the item leaves their warehouse they treat it as second hand even if the customer doesn't open it or even touch it.<br /> I explained to the representative that I was lied to about this when I made the purchase on call and asked her to verify the call records<br /> So she tells me that they do not monitor the call records from the sale department and that they cannot take action on that. I was adamant that it's not my mistake but the representative was not ready to listen at all. Spoke to her manager and she tried to give me 55$ credit if I kept the tv or they were giving me 7% off for 2 future orders.<br /> When I explained to her how other sellers like amazon and Bestbuy handle returns and restocking would apply only if the box was opened, unopened items are refunded fully, she wasn't willing to compare the policy on dell with others.<br /> It has been a horrible experience shopping with dell, they are charging me 200$ restocking fee for an order which never even arrived at my place. <br /> Never will buy from dell. <br /> They will always charge the restocking fees for tv and larger purchases