Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Ordered matching family pajamas for my entire family November 9th, received an email November 14th stating that my items have shipped. After several weeks of not receiving anything, I emailed JCP on November 26th to find out the status of my order. received just a general email stating that the order has been shipped. So after a week of continued checking online tracking the order delivery date kept being extended. I emailed JCP again because me and my family would be traveling for the holidays and was hoping to have our pajamas before then. I mentioned all this to JCP over email and the phone and they kept promising that the order is on the way. Another week past and still nothing, I reached out to JCP again by email, then by phone to finally be told that I could cancelled my order. Needless to say I was livid at this time because the matching pajamas is a tradition of my family and to think I now have to go through this order process all again for 15 family member so close to the holidays. Being so frustrated I kept asking what was the problem with the order, finally was told that after the shipping information was sent to me it was realized that some of the sizes I ordered weren't available because of high volume of order on the website. I asked why was this initially communicated to me or why wasn't my order automatically canceled in this case. They couldn't explained. I asked if I could simply swap for a different style matching pajamas being that they have already charged my credit card. I was told that I had to cancel the order and reorder, so I opt to do so and was told that they were receiving an error message trying to return my funds to my credit card. I provided them with 2 additional credit cards as an alternative and they so claimed the same error messages. My bank and credit card company could not understand why they were receiving an error message and asked for a report to see the issue. They could not provide me with a report showing the error message. They offered to send me a check, and told me I would received it in about 3 business days, this was December 20th. To-date no check received, emailed them today and just received an email stating that I should wait 14 business days for the check to be processed and then mailed. I'm just so done with this company at this point, I'm ready to seek an attorney to sue them! Needless to say they ruin my family tradition of matching pajamas for the holiday, and caused me additional $ in long distance charges, having to call them while we were traveling. Now on top of everything its a hassle getting my funds returned to me.