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JCPenny store exchange/return policy is a joke! My daughter received a shirt and a pair of pants as a gift so we didn't have a receipt. The clothing was purchased as a children's size and she wears juniors so we were just wanting to get a larger size. We were also going to buy another outfit for her, the difference was about $45. Instead they told us of their policy and gave us $9 credit! The tags on the clothes we were returning totaled around $45 and they gave us $9 credit! So instead of us paying the difference on the exchange which should have been around $10 plus the $45 we were going to spend we left all but one shirt on the counter and paid the $5 difference (mind you we brought in a pair of jeans and a shirt with the tags still on them and left with a shirt that was marked $14 and $5 less in my wallet)! With this kind of greed and lack of respect for the customer I'll be glad to see them go out of business.