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I called JCPenny to ask a question about a return. I waited 15 min and then received a message saying that it would be 45 min and that I could request a call back. I requested a call back and about 10 min, they called me back, but then have left me on hold for 1 HR. I have no idea if a human will actually pick up the phone. The item I bought looks nothing like the online picture and I was trying to avoid an hour drive to return, but guess I have already wasted that amount of tie and more. Last item I ever buy from this store.