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I have had the same issues with Samsung and their refund portal link/escalation/promised calls with constant tickets and escalation promises. They are scamming the American public and taking up our precious time and hard earned money! Please reach out to your local consumer protection agency and complain. They will not advocate for anyone but if there are enough complaints hopefully they will ban Samsung from continuing to steal our time and money and cease doing business with them in America. They are a joke but if you file a complaint with the consumer protection agency they will have to respond in writing about the case. So let's make them do some work and make them respond and at least have a paper trail of their incompetence and flawed products and customer service! This must stop!