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At the Prattville Alabama store, l have ALWAYS had good buys but on 12/1/2019 l purchased several items including 2 pair of really good walking shoes. I asked if these items didn't work out could l return. The clerk said as long as l returned in the 7 days policy & had a receipt, l could. Well, on 12/4/2019 l tried to return & exchange 1 pair of does $6.99. The clerk said no they couldn't & checked with another clerk who stated it was a health department issue. So my question to her was * so, l was told wrong when l specifically asked. Also you can sell used shoes but can't exchange them. That doesn't make sense to me*. I will continue to shop & get over this $loss. I will find someone else to wear them. I am disappointed with this explanation. Just wanted all to be aware of this.