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I purchased some basic items for a project I was helping a friend with downtown Chicago. I made sure to ask them if I could return any extra items I didn't end up needing. They told me: "Of course I could to any Ace Hardware within 30 days" well I tried to return the items at the Ziegler Ace Hardware in Bartlett, IL. The very unfriendly elderly lady working at the front, said I can only return items to the exact Ace I made the original purchase from! Now I'm forced to drive 30+ miles to return $10 in unopened items!! Very rude and unpleasant to deal with. Ace shouldn't have such rude associates be the front line if they have zero customer service abilities!!