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I bought new items from a nearby goodwill store. Unfortunately, Some of the new pieces I did buy did not fit. They were for some family members. I called ahead before going to see what the policy was. The lady I spoke to said I could get a refund for my items. Upon arrival the manger ( a different lady), said I could not get a refund. I then asked if I could get store credit and she said they don't do that. She stated that all new purchases are final sale.