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A simple online order turned into a nightmare.<br /> From the start of my online order things went wrong.<br /> I placed an order for two Christmas trees . I made the mistake of choosing to have them delivered .<br /> After placing the order I never received an email or text from Michaels confirming the purchase.<br /> I did instantly receive a letter from Paypal who I used to pay for the trees that they received notice of the payment.<br /> After 5 days I first called but the phone Lines where closed, so I wrote to customer service online to ask where my order was? I received an email they got my letter and will get back to me.<br /> Two days later I got a notice the trees were on there way & if I ordered more then one item they may be delivered separately. At this time I still never heard back from CS. Now I got billed for both trees from Paypal.<br /> Two days after that ...One of the two trees were delivered.<br /> Then 2 days after that I finally got an e mail from customer service now this was 6 days after I wrote to them . The email stated one tree of the two was delivered Duh I knew that and they did not know the status of my second tree. Huh? I Waited 6 days for this letter! <br /> It was now 11 days since I placed the order . Normal Time frame was suppose to be... items get sent out in 2-3 days. NOT.<br /> So I was done with this experience . I called to make two simple request...one to cancel the second tree and two to get a receipt to take the one back I got in.<br /> That phone call turned into a 50 minute ordeal.<br /> The girl told me we have no info on tree two I said that's way I want to cancel it.Then she said she couldn't cancel it or give me a receipt to take back the tree I got in. <br /> And told me...maybe I could use my paypal receipt to take the one tree back. HUH? <br /> After 15 min. Of getting no where with her trying to figure things out....<br /> I asked for a manager to talk to but she kept me on the line Yet another 15 min trying to figure things out yet. I again asked for a manager. 35 min later I got a manager and in 10 minutes I got a refund for the tree that never arrived and a receipt to take the one back I did get in.<br /> I asked why it took 50 minutes to get such a simple request taken care of. I was told by the manager oh she was new and didn't know.<br /> <br /> So After 15 minutes of getting no were with this "new" agent ...what I should of done was hung up and called again to get another person to help me.<br /> <br /> Never will I place an order with Michaels again for delivery.<br /> It was a really bad Bah humbug experience.<br /> Michaels please train your agents better and or tell them to listen to your customer when they ask to speak to a manager. A store is only as good as the people that work for them.