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After waiting for 3 weeks to receive an order I contacted customer service and they said my order would be cancelled and my refund credited back to my method of payment which was PayPal. I also received an e-mail stating the same information. A few days later I received a gift card in the mail. I was not informed or given a choice in any way regarding the refund. By doing this they are forcing me to spend my money on their goods which at this time I don't need. If they have problems with PayPal then don't offer it as a payment method! I plan to pursue this further. I have been a customer for 50 yrs and hop to continue to be. We shall see.