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hello, I have been trying to call for hours. I received the wrong product. I ordered the full Billy mask from the movie SAW ... order number 600440397..... I received a childs witches costume. I Needed that mask for Saturday evening. Now I have everything for the costume except the mask. Now I have to go hunt around in stores to find it or do something else... thank you for messing this up. I want a full refund for the mask that I did not get.. It said no returns after October 18th but this error is on your end not mine. So I will be expecting a full refund. Thank you for making a simple thing screwed up. Please credit my bank account that the mask was paid for.<br /> <br /> Louise Demers